ICT Analyst (NOB)
Vues : 13
Job Identification : 9607
Locations
- Kinshasa, Congo, The Democratic Republic of the
Posting Date : 03/30/2023, 05:17 PM
Apply Before : 04/15/2023, 05:59 AM
Job Schedule : Full time
Agency : UNDP
Grade : NOB
Vacancy Type : Fixed Term
Practice Area : Innovation
Bureau : Regional Bureau for Africa
Contract Duration : 1 Year with Possibility for extension
Education & Work Experience : Master's Degree - 2 year(s) experience OR Bachelor's Degree - 4 year(s) experience
Required Languages : Fluency in French and good command of English
Vacancy Timeline : 2 Weeks
Mobility required/no mobility : no mobility required
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Job Description
Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Under the guidance and direct supervision of the DRR/DCD, the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in medium and large Country Offices. The ICT Analyst is responsible for review of and advice on the use of new technologies that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.
The ICT Analyst heads the ICT Team and supervises staff in the team. The ICT Analyst works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, liaises with Regional ICT Coordinator, the Bureau for Management Services and ITM Team.
The ICT Analyst heads the ICT Team and supervises staff in the team. The ICT Analyst works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues, liaises with Regional ICT Coordinator, the Bureau for Management Services and IMS Team.
The ICT Analyst is responsible for ensuring digital excellence, sustaining reliable internet connectivity, and upholding robust security standards. S/He will enhance digital services by identifying and implementing emerging and corporate technologies that can improve processes and enhance user experiences.
The ICT Analyst ensure the reliability of internet connectivity, ensuring that all systems and networks are operating optimally, internet connectivity issues that arise are addressed in a timely and efficient manner.
In addition to enhancing digital and internet connectivity standards, the ICT Analyst plays a critical role in maintaining the security of systems and networks, this includes creating awareness and analyzing security threats, implementing security protocols, and ensuring compliance with relevant regulations and standards.
Other relevant duties include providing technical support to internal and external stakeholders, managing relationships with vendors and partners, and contributing to the development of IT policies and procedures.
Duties and Responsibilities
1.) Implementation of ICT strategies and introduction/implementation of new technologies
• Full compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Sustaining the functioning of the ICT Governance Group.
• Provide a comprehensive framework to support decision-making on the use of ICT resources and investment.
• Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
• CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.
• Participer aux activités de réingénierie des processus d'affaires du bureau et s'assurer que les besoins de l'entreprise orientent les solutions informatiques liées à la gestion des ressources de l'entreprise. @• Conduite d'études et d'analyses de marché et introduction de nouvelles technologies pour la mise à jour et l'amélioration du système des bureaux de pays. @• Fourniture de conseils et d'assistance pour l'achat de nouveaux équipements TIC pour le CO et les projets, fourniture de spécifications techniques et d'informations sur les meilleures options sur les marchés locaux et internationaux. @• Élaboration et mise à jour du plan annuel et de la feuille de route TIC. Élaboration et mise à jour du plan de continuité des activités, du plan de reprise après sinistre, de l'infrastructure TIC et des plans de formation. Suivi de leur mise en œuvre.
• Provision of support to the use of QUANTUM (UNDP’s ERP) functionality for improved business results and improved client services.
• Leadership of the ICT team for effective and client-oriented services
2.) Ensures development of information and documentation management system focusing on the achievement of the following results:
• Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.
3.) Manages CO hardware and software packages, focusing on the achievement of the following results
• CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes.
• Provision of advice on maintenance of equipment and acquisition of hardware supplies
• Supervision of the implementation of corporate UNDP systems.
• Development of new software for high impact results (e.g., office management system, e-registry, asset management system (inventory and tracking), Intranet, etc).
4.) Assure une administration efficace des réseaux, en se concentrant sur l'atteinte des résultats suivants : @• Surveillance des ressources informatiques pour fournir un environnement stable et réactif. @• Exploitation des procédures d'utilitaire réseau définissant les utilisateurs du réseau et les attributs de sécurité, établissant des répertoires, des menus et des mappages de lecteurs, configurant des imprimantes réseau ; gestion et surveillance de l'impression et fourniture d'accès aux utilisateurs. @• Surveillance des procédures de sauvegarde et de restauration pour les disques cloud et locaux. @• Mise à niveau en temps voulu de l'infrastructure LAN et de la connectivité Internet pour répondre aux exigences du PNUD. @• Surveiller l'utilisation de la bande passante Internet et recommander une mise à niveau pertinente à la gestion.
• Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.
5.) Provides web management services, focusing on achievement of the following results:
• Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g., office management systems, donor profile software, knowledge management systems).
• Creation and technical maintenance of the CO websites and Intranet.
• Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.
Supervisory/Managerial Responsibilities:
The ICT Analyst heads the ICT Team and supervises staff in the team
Competencies
| Core | |
Achieve Results:
| LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work |
Think Innovatively:
| LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking |
Learn Continuously
| LEVEL 2: Go outside comfort zone, learn from others and support their learning |
Adapt with Agility
| LEVEL 2: Adapt processes/approaches to new situations, involve others in change process |
| Act with Determination | LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously |
Engage and Partner
| LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships |
Enable Diversity and Inclusion
| LEVEL 2: Facilitate conversations to bridge differences, considers in decision making |
Cross-Functional & Technical competencies (insert up to 7 competencies)
| Thematic Area | Name | Definition |
| Information Management & Technology | IT Customer Support | Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. |
| Information Management & Technology | IT Service Delivery & Operations | Ability to deliver the IT products and services to customers at the right level of Quality and Costs, considering user experience. ISO 20000 knowledge. ITIL certification or similar desirable. |
| Information Management & Technology | Applications Management | Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, Salesforce |
| Information Management & Technology | User Experience and business analyst | Capacity to translate efficiently users’ needs in IT requirements around human-centered design |
| Business Direction & Strategy | System Thinking | Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system |
| Business Management | Digital Awareness and Literacy | Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed |
| Business Management | Customer Satisfaction/Client Management | Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. |
Required Skills and Experience
Education:
- Master’s degree in Information systems, Information Management or
- Bachelors with 2 additional years of experience in Computer Science or related discipline.
- Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months
Experience:
- 2 years of relevant working experience (or 4 years for bachelors) , including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.
- Hands-on experience on cloud computing (delivery of computing services, including cloud-based servers, storage, databases, software, analytics, and more) is an asset.
- ITIL Basic Foundation is an added advantage.
- Fluency in French and good command of English.
Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Disclaimer
Female candidacies are strongly encouraged.
Important applicant information
All posts in the NO categories are subject to local recruitment.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Workforce diversity
UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence. We strongly encourage female candidacies.
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