POSTE 1 : WASH MANAGER

Closing date : 2 Aug 2023

Role & Responsibilities

Working as an important member of a diverse team who are committed to serve the world’s most vulnerable with practical and compassionate care the Human Resources Manager is responsible for managing all in-country aspects of human resources for the programme. With a particular focus on nationally recruited staff, on a day-to-day basis this will involve recruitment, staff policy development, co-ordination of training and general staff well-being. All HR activities are conducted in line with Medair policies and procedures and in accordance with local employment legislation and practice. The Human Resources Manager also works with field management and GSO on in-country issues for internationally recruited staff.

Project Overview

Emergency health projects targeting displaced, war affected and vulnerable populations in NE Congo. Developmental projects aimed at long term and sustainable behaviour change in general population and state health employees to improve public health outcomes.

Workplace & Working conditions : Field based position in Goma, Nord Kivu, Eastern DR Congo

Starting Date / Initial Contract Details : As soon as possible. Full time, 24 months

Human Resources Management for Nationally Recruited Staff (NRS)

• Manage day-to-day Human Resource activities of programme as they relate to nationally recruited staff
• Develop, update and review policies of National Staff which included staff handbook, HR related procedure manuals or any other exiting policies, to ensure documents and practices meet requirements of Congolese law
• Work as a gatekeeper to ensure personnel management matrices are followed by line managers or team leads
• Support line managers as necessary on disciplinary action and grievance procedures, ensuring correct procedures are followed and records are kept in accordance with Medair guidelines and local labour law
• Liaise with other NGOs, local service providers and field management to ensure salaries & benefits for nationally recruited staff are in-line, meet local labour legislation requirements & within budget. Aim for salaries to remain aligned with NGO local market.
• Participate in proposal budgets, to ensure the personnel tab in budgets are updated and correct
• Collaborate with finance manager on budget monitoring and control on personnel tab by updating staff matrix
• Function as bridge between Medair and staff for a good communication channel: conduct regular meeting, election and communication with representative of staff union…

Human Resources Management for Internationally Recruited Staff (IRS)

• Liaise with relevant stakeholders on HR issues for internationally recruited staff: support line management to identify staffing needs, co-ordinate in-country processes (visas, work permits) for all incoming staff & visitors, ensure new staff receive relevant & appropriate briefing, full induction & handover is carried out, organise appropriate debriefing, support key stakeholders on disciplinary action & grievance procedures, following correct procedures and records kept in line w/Medair guidelines

Performance Management & Training Development

• Oversee performance management to ensure line managers conduct performance appraisals within the required timeframes and that the necessary paperwork is completed according to the latest guidelines
• Provide line managers with any necessary training, advice, mentoring and coaching on performance management or any other relevant areas of HR management or procedures for their team
• Support line managers identify local staff training needs, run trainings and development plan in accordance with Medair strategy
• Source in-house and external training opportunities as appropriate, working within budgetary and operational constraints, as well as promote the usage of Medair e-learning platform for all staff

Quality Management

• Maintain a comprehensive and correct information in HRIS by updating staff information in the system in a timely manner in order to be able to produce report on a weekly and monthly basis
• Maintain other work-related records and documentation according to programme procedures. This may include staff plans, attendance records, holidays, sickness, other absences, training records, insurance, pensions, other benefits, taxes…
• Organization and maintenance of HR documentation, for accountability and ensure audit preparedness
• Ensure regular visits to different base offices where HR teams are, to provide training and to implement the controls checklist

Staff Management

• Direct manage and oversee the programme HR staff including recruitment, day-to-day management, development and training, appraisal and coaching…
• Of dotted line manages HR staff at different base to provide technical advice and support when needed

Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

QUALIFICATIONS

• University degree in relevant subject or equivalent professional qualification
• 2 years’ Relevant professional experience in administration / human resources position
• Good French (spoken and written) & good English (spoken and written)
• Computer literate with good working knowledge of Microsoft Excel, Word and Outlook

EXPERIENCE

• Previous experience working in a cross-cultural setting, preferable in HR sector
• Team-player but also able to work independently, creative, open-minded, flexible, self-learner
• Able to develop, coach, train and support other team members, both international and national staff
• Strong organisational and time management skills
• Capacity to work under pressure and manage personal stress levels
• Diplomacy in interactions with local authorities
• Good inter-personal, conflict resolution and strong leadership skills
• Able to cope with basic living conditions in the field and during field trips
• Problem solving ability
• Excellent communicator
• Commitment to best practice
• Consultative management style
• Accountable decision maker

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.

HOW TO APPLY

PLEASE ENSURE YOU ARE FULLY AWARE OF THE:

a) Medair organizational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

c) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair Page.

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

POSTE 2 : HUMAN RESOURCES MANAGER

Closing date : 2 Aug 2023

Role & Responsibilities

Working as an important member of a diverse team who are committed to serve the world’s most vulnerable with practical and compassionate care the Human Resources Manager is responsible for managing all in-country aspects of human resources for the programme. With a particular focus on nationally recruited staff, on a day-to-day basis this will involve recruitment, staff policy development, co-ordination of training and general staff well-being. All HR activities are conducted in line with Medair policies and procedures and in accordance with local employment legislation and practice. The Human Resources Manager also works with field management and GSO on in-country issues for internationally recruited staff.

Project Overview

Emergency health projects targeting displaced, war affected and vulnerable populations in NE Congo. Developmental projects aimed at long term and sustainable behaviour change in general population and state health employees to improve public health outcomes.

Workplace & Working conditions

Field based position in Goma, Nord Kivu, Eastern DR Congo

Starting Date / Initial Contract Details

As soon as possible. Full time, 24 months

Key Activity Areas

Human Resources Management for Nationally Recruited Staff (NRS)

• Manage day-to-day Human Resource activities of programme as they relate to nationally recruited staff
• Develop, update and review policies of National Staff which included staff handbook, HR related procedure manuals or any other exiting policies, to ensure documents and practices meet requirements of Congolese law
• Work as a gatekeeper to ensure personnel management matrices are followed by line managers or team leads
• Support line managers as necessary on disciplinary action and grievance procedures, ensuring correct procedures are followed and records are kept in accordance with Medair guidelines and local labour law
• Liaise with other NGOs, local service providers and field management to ensure salaries & benefits for nationally recruited staff are in-line, meet local labour legislation requirements & within budget. Aim for salaries to remain aligned with NGO local market.
• Participate in proposal budgets, to ensure the personnel tab in budgets are updated and correct
• Collaborate with finance manager on budget monitoring and control on personnel tab by updating staff matrix
• Function as bridge between Medair and staff for a good communication channel: conduct regular meeting, election and communication with representative of staff union…

Human Resources Management for Internationally Recruited Staff (IRS)

• Liaise with relevant stakeholders on HR issues for internationally recruited staff: support line management to identify staffing needs, co-ordinate in-country processes (visas, work permits) for all incoming staff & visitors, ensure new staff receive relevant & appropriate briefing, full induction & handover is carried out, organise appropriate debriefing, support key stakeholders on disciplinary action & grievance procedures, following correct procedures and records kept in line w/Medair guidelines

Performance Management & Training Development

• Oversee performance management to ensure line managers conduct performance appraisals within the required timeframes and that the necessary paperwork is completed according to the latest guidelines
• Provide line managers with any necessary training, advice, mentoring and coaching on performance management or any other relevant areas of HR management or procedures for their team
• Support line managers identify local staff training needs, run trainings and development plan in accordance with Medair strategy
• Source in-house and external training opportunities as appropriate, working within budgetary and operational constraints, as well as promote the usage of Medair e-learning platform for all staff

Quality Management

• Maintain a comprehensive and correct information in HRIS by updating staff information in the system in a timely manner in order to be able to produce report on a weekly and monthly basis
• Maintain other work-related records and documentation according to programme procedures. This may include staff plans, attendance records, holidays, sickness, other absences, training records, insurance, pensions, other benefits, taxes…
• Organization and maintenance of HR documentation, for accountability and ensure audit preparedness
• Ensure regular visits to different base offices where HR teams are, to provide training and to implement the controls checklist

Staff Management

• Direct manage and oversee the programme HR staff including recruitment, day-to-day management, development and training, appraisal and coaching…
• Of dotted line manages HR staff at different base to provide technical advice and support when needed

Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

QUALIFICATIONS

• University degree in relevant subject or equivalent professional qualification
• 2 years’ Relevant professional experience in administration / human resources position
• Good French (spoken and written) & good English (spoken and written)
• Computer literate with good working knowledge of Microsoft Excel, Word and Outlook

EXPERIENCE

• Previous experience working in a cross-cultural setting, preferable in HR sector
• Team-player but also able to work independently, creative, open-minded, flexible, self-learner
• Able to develop, coach, train and support other team members, both international and national staff
• Strong organisational and time management skills
• Capacity to work under pressure and manage personal stress levels
• Diplomacy in interactions with local authorities
• Good inter-personal, conflict resolution and strong leadership skills
• Able to cope with basic living conditions in the field and during field trips
• Problem solving ability
• Excellent communicator
• Commitment to best practice
• Consultative management style
• Accountable decision maker

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.

HOW TO APPLY

PLEASE ENSURE YOU ARE FULLY AWARE OF THE:

a) Medair organizational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

c) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair Page.

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

POSTE 3 : PROGRAMME FUNDING MANAGER

Closing date :2 Aug 2023

Role & Responsibilities

The Programme Funding Manager (PFM) has delegated responsibility for researching new funding sources, preparing specific bids, proposals and reports for submission to institutional donors as well as donor relationship management and maintenance of appropriate information systems. Providing strategic support, monitoring, review and evaluation of all aspects of Medair programmes, the Programme Funding Manager plays a key role in grant coordination.

Project Overview

Emergency health projects targeting displaced, war affected and vulnerable populations in Eastern Congo. WASH interventions in health centres and as part of a health emergency response. Opening humanitarian access to remote areas to facilitate referrals, programme operations and access to market.

Workplace & Working conditions : Field based position in Kinshasa/Goma, DR Congo.

Starting Date / Initial Contract Details : As soon as possible. Full time, 12 months.

Key Activity Areas

Donor Relations Management

• Support the Country Director in maintaining efficient donor relationship management (e.g. providing appropriate and timely feedback to ensure they are fully informed of project progress and success) with all new and existing
• Administer the drafting and presentation of all new concept notes, proposals, and associated budgets, in collaboration with the relevant senior field managers and HQ staff.
• Maintain current analysis of institutional donor humanitarian policy and practice, trends and funding opportunities as well as general context based on all discussions at Kinshasa
• Coordinate with partners to agree content of new funding proposals, and ensuring partners are aware of donor requirements and their obligations towards these, and that appropriate systems, including financial and monitoring and evaluation systems, are in
• Maintain and regularly update a database of all potential in country donors for DRC and update to DRC management staff and Programme Officers on donor strategies, geographical and thematic priorities, future calls and requirements for applications

Humanitarian Coordination

• In general, participate to all forums of coordination where general or technical information is shared (i.e. HAG, UNOCHA, CD… meetings, workshops…)

Official representation

• Oversee work of LO in dealings with the national government in particular in keeping tabs on the renewal of different official documents: i.e. work visas, official ministries paperwork…
• Maintain official contacts with different embassies where Medair staff is registered (e.g. French, Swiss, British, etc.) and attend official receptions

Communication

• Ensuring best practice is communicated, followed & shared in all grants management in country programme
• With CD & DCD develop, network and maintain good relations with in-country representatives of relevant stakeholders (e.g. institutional donors or private donor organisations) in order to secure the presence of Medair in the country
• See all information is well classified for best team use: easy to find, relevant people are aware…
• Link up with Reginal Communication Manager to maximize right material production, timeline and audience
• 
  Programme and Quality Management
• Work with CD, DCD, and HQ staff to develop and implement a relevant & sustainable country strategy in line with the main priorities of national documents such as the Humanitarian Response Plan (HRP) developed by OCHA
• Ensure relevant technical guidelines are considered during proposal writing
• Regular field trips (N. Kivu & Ituri) either alone or alongside other Medair personnel
• Regularly assess, provide feedback & recommendations on programmes quality, interventions during field visits…
• Participate to monitoring and evaluation of programme activities and outputs, implementing corrective actions based on important points of discussion at national level
• Could be led to step-in as replacement for PC/PSM types of positions

Grant Management

• Prepare institutional donor proposals and reports, in consultation with other senior field managers and HQ staff, enabling all donor requirements and deadlines are met. Represent Medair at country-level meetings with donors, as required
• Maintain an overview of country programme’s relationships and funding from key institutional donors (i.e. SDC, BHA, DFID, ECHO, UN agencies…), providing analysis & information to senior management
• Liaising with Institutional Donor Relations, Finance & Communications, Fundraising teams in HQ to coordinate and consolidate the preparation of timely narrative and financial reports for donors
• Establish & maintain appropriate systems, procedures to ensure compliance w/donor contracts & requirements
• Manage donor writing & submitting reports process, liaise w/ other staff, ensure all requirements & deadlines are met

Quality Management

• Responsible for project implementation to meet institutional donor requirements and in accordance with Medair, donor, country and international standards e.g. Sphere and HAP standards, WHO recommendations,
• Ensure applications & reports comply to high standard, guidelines, deadlines, contracts, donor needs & requests
• Action relevant advice from HQ regarding institutional donor project quality, strategy and technical

Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

QUALIFICATIONS

• University degree in relevant subject (Mgmt, Business Admin, Devt Studies) or relevant technical subject
• Excellent English (spoken and written)

EXPERIENCE

• 1 year post-qualification experience in a complex humanitarian emergency
• Computer literate with good working knowledge of Microsoft Excel, Word and Outlook
• Excellent interpersonal, communication, networking skills (incl. ability to develop & manage effective donor relationships)
• Proven ability to work with people from a range of cultural, social, ethnic backgrounds and with different skills.
• Capacity to work under pressure and manage personal stress levels, advanced planning, assessment and analytical skills
• Creative, open-minded, flexible, self- learner
• Able to cope with basic living conditions in the field and during field trips
• Numerate and able to understand and work with project budgets, financial reports and financial management systems
• Proven and successful report and proposal writing skills
• Good negotiation and networking skills M&E experience
• Experience of maintaining grant management systems

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.

HOW TO APPLY

PLEASE ENSURE YOU ARE FULLY AWARE OF THE:

a) Medair organizational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

c) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair Page.

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.

POSTE 4 : PROJECT SUPPORT MANAGER

Closing date : 2 Aug 2023

Role & Responsibilities

The Project Support Manager is key to the efficient and effective running of operations in the area to which they are assigned. This varied and challenging role involves coordinating and managing the main support functions including general administration, base management, finance, human resources, logistics and security. With line management responsibility for staff involved in support roles. In the absence of the Project Coordinator, the Project Support Manager also represents Medair at relevant meetings with contractors, local authorities, NGOs and other stakeholders.

Workplace & Working conditions : Field position based in Goma, D.R. Congo.

Starting Date / Initial Contract Details : As soon as possible. Full-time, 24 months.

Key Activity Areas

Project Support Management

• Ensure the smooth running of the assigned base including staff supervision, maintenance and liaison with landlords, contractors and suppliers. Supervise all financial activities to ensure all cash management needs, reporting deadlines and internal and external audit requirements are met.
• Ensure all internal financial controls are in place and that Medair and donor guidelines are followed, oversee preparation of weekly closing and monthly financial reports, review reconciliations done by financial assistants
• Manage base budget(s), ensure expenditure is within set guidelines, ensuring all funds are well and timely spent in accordance with donor requirements and time frames.
• Oversee all human resource activities, supporting line managers as required in areas such as recruitment, induction, training, appraisals, disciplinary action, etc.
• Ensure all national and international legal requirements relating to employment are adhered to, including contracts, statutory deductions, record keeping, etc.
• Provide logistical support to programme staff and field bases, including managing the supply chain, vehicles, assets, IT and communication equipment and the training of logistics staff.
• Ensure accurate and efficient procedures are maintained in logistics, particularly in the areas of procurement, storage and transportation. Monitor that regular computer back-ups, virus updates and routine maintenance are carried out and provide IT trouble-shooting.
• In collaboration with the PC work with field managers and GSO staff in the preparation and development of budgets for support and shared costs, ensuring they meet all relevant Medair and donor requirements.
• Manage and track expenditure of assigned budget, including supporting Project Managers to do quarterly pipeline analyses, ensuring that spending is in accordance with donor requirements and time frames and notifying the relevant field managers of any necessary adjustments.

Security Management

• In the absence of the PC, attend all relevant external coordination and security meetings and feedback information, as applicable, to the appropriate managers and staff.
• Follow the instruction of the PC, to ensure the availability of emergency equipment. Provide support in managing security incidents as required, including the writing and submitting of incident reports.
   

Administration

• Draw up, manage and periodically review contracts between Medair and external suppliers, ensuring they remain valid and relevant and that the terms and conditions are followed.
• Submit accurate and timely internal reports to field management and GSO.
• Ensure a clear and transparent paper trail is in place for all transactions, that records are kept in an orderly and timely fashion and that the filing system is in line with Medair and donor requirements.

Staff Management

• Manage and oversee the assigned programme support staff including recruitment, day-to-day management, performance monitoring, disciplinary, development and training, appraisal, etc.
• Hold regular team meetings with the assigned programme support staff, reviewing team and individual objectives and ensuring team members are kept informed of issues relevant to their work.

Communication

• Develop and maintain a transparent, honest and supportive communication structure with colleagues to ensure they are kept informed of support related activities and requirements.
• Develop and maintain positive relationships with suppliers, local authorities, other NGOs and any other stakeholders, representing Medair and ensuring good co-operation and partnerships.
• Work to strengthen internal communication, support, and mutual understanding between support functions and programs as appropriate to your work level and area of influences.

Quality Management

• Promote and use the Medair e-library and other operating procedures, ensuring that all standardised formats are used and are the most up to date versions and guidelines are followed.
• In conjunction with managers review, develop and implement (as applicable) systems to improve transparency and to detect and ultimately prevent loss or fraud. Carry-out regular inspections and spot-checks, both on systems and on-going work, to ensure the best use of Medair assets and resources.

Team Spiritual Life

• Reflect the values of Medair with team members, local staff, beneficiaries, and external contacts.
• Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

QUALIFICATIONS

• University degree in relevant subject or equivalent professional / technical qualification.
• Strong working knowledge of French (spoken and written). Good knowledge of English (spoken and written).

EXPERIENCE

• Post-qualification management experience in a relevant profession.
• Experience working in a cross-cultural setting, preferable in a support role.
• Able to oversee multiple tasks, prioritising and delegating as required.
• Attentive & hospitable to colleagues, visitors at the team house.
• Team-player but also able to work independently. Good inter-personal and conflict resolution skills.
• Able to develop and maintain effective relationships with internal and external stakeholders.

All new deploying international staff to Medair’s country programmes (and other roles which require field travel) should be fully vaccinated with a WHO-approved COVID vaccine, supported with a COVID vaccination certificate as evidence.

HOW TO APPLY

PLEASE ENSURE YOU ARE FULLY AWARE OF THE:

a) Medair organizational values

b) Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.

c) Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).

Application Process

To apply, go to this vacancy on our Medair Page.

Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.